Citi Rolls Out Advanced AI Tools in Kenya, Empowering Employees and Enhancing Client Service
Citi bank, a preeminent banking partner for institutions with cross-border needs today announced the successful deployment of its advanced Artificial Intelligence (AI) tools across its Sub-Saharan African operations, including key markets like Kenya, South Africa, Nigeria, Zambia, and Uganda.
This strategic rollout underscores Citi’s unwavering commitment to digital transformation and innovation, solidifying its position at the forefront of technological advancement in the financial sector.
The firm is rapidly integrating this transformative technology globally, empowering its workforce with AI capabilities to drive efficiency, accelerate decision-making, automate routine tasks, and significantly boost overall productivity.
This initiative is designed to elevate the quality and speed of service delivery for Citi’s clients.
“Our investment in AI is a commitment to building an AI-ready workforce,” said Joseph Otieno, SSA Technology Head at Citi. “By providing access to these advanced AI tools, we empower our employees to explore and integrate this technology into their daily routines. We firmly believe that generative AI is not a replacement for human judgment, but a powerful enhancer of our work and processes across the bank.”
Recognizing AI’s rapid transformation across industries, including banking, Citi’s approach emphasizes collaborative innovation. The bank is dedicated to equipping colleagues with AI tools at scale, aiming to foster continuous improvement and excellence.
Martin Mugambi, Citi’s CEO in Kenya, added, “Through this initiative, we areactively developing what we believe will be the first truly AI-ready workforce in our industry.”
Citi’s overarching vision for AI integration is to liberate employee time, allowing them to concentrate on complex, strategic initiatives. This is coupled with a steadfast commitment to maintaining robust governance and stringent cybersecurity controls.
Mugambi concluded, “We are excited by the prospect of a new era, one that we believe will deliver robust, innovative, and deeply client-centric solutions.”
About Citi
Citi is a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 180 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.
